Frequently Asked Questions
Everything you need to know about your Highland wear and clan heritage orders.
How do I find my specific clan tartan?
You can use our 'Clan Finder' tool by searching your surname. If your name isn't a main clan name, we can help identify which 'Sept' or family branch you belong to so you can wear the correct tartan with pride.
Are your kilts and accessories made in Scotland?
Yes, we pride ourselves on authenticity. The vast majority of our kilts, tartans, and highland accessories are handcrafted by skilled artisans in Scotland using traditional methods and high-quality wool.
How long does a custom-made kilt take to ship?
Because custom kilts are tailored to your specific measurements, they typically take 4 to 8 weeks to produce. Ready-to-wear items and accessories usually ship within 2-3 business days.
Do you offer international shipping?
Absolutely. We ship our heritage products worldwide. Shipping costs and delivery times vary by destination, and any applicable customs duties are the responsibility of the recipient.
What is your return policy for tailored items?
Custom-made and bespoke items are non-refundable unless there is a manufacturing fault. For all other standard stock items, we offer a 30-day return window provided the items are in original, unworn condition.
How do I ensure I provide the correct measurements?
Kilt sizing is different from standard trouser sizing. We provide a comprehensive measuring guide on each product page; we highly recommend following it closely or contacting our support team for a video consultation.